Welcome to Seerat e Muhammadi ("we," "us," or "our"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our ( website www.seeratemuhammadi.com ) or use our services, including our SMS messaging program.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

IMPORTANT LEGAL NOTICE: This is a template and is not legal advice. You are operating in multiple complex legal jurisdictions (including the UK and Pakistan). You must consult with a qualified lawyer familiar with the laws of both countries (such as the UK GDPR, PECR 2003, and Pakistan's Prevention of Electronic Crimes Act (PECA) 2016) to ensure this policy is complete and compliant for your specific business.

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1. COLLECTION OF YOUR INFORMATION

We may collect personal information about you in various ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the site, make a purchase, or opt-in to our services.

Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

2. USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We will only use your data on a valid lawful basis. Specifically, we may use information collected about you to:

Process your orders and manage your account (Lawful Basis: Performance of a Contract).

Send you promotional text messages and other marketing communications, only where we have your explicit, affirmative consent (Lawful Basis: Consent).

Respond to your customer service requests and support needs (Lawful Basis: Legitimate Interest or Performance of a Contract).

Monitor and analyze usage and trends to improve your experience with the site and our services (Lawful Basis: Legitimate Interest).

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your personal information to others. We may share information we have collected about you in certain situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and our SMS message delivery provider. We will have contracts in place to ensure they protect your data.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. SMS/TEXT MESSAGING

If you have explicitly opted in to receive SMS (text message) marketing from us, we will use your phone number to send you promotional messages.

Consent: Your consent to receive automated marketing text messages is not a condition of any purchase. This consent must be freely given, specific, and unambiguous (e.g., by you ticking an unchecked box).

Data Use: We will only use your phone number for the purposes stated in this policy and at the time you provided consent.

Withdrawal of Consent: You can withdraw your consent at any time. To opt-out of our SMS marketing, please reply "STOP" to any message you receive from us. This is a legal right in both the UK (under PECR) and Pakistan (under PTA regulations).

5. YOUR DATA PROTECTION RIGHTS

You have specific rights regarding your personal data, which may vary based on your location.

For Users in the United Kingdom (UK): Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (especially for direct marketing).

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

If you wish to make a request, please contact us at the details below. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk.

For Users in Pakistan: You have rights under Pakistani law, including the Prevention of Electronic Crimes Act, 2016 (PECA), which provides for the protection of personal data.

Right to Privacy: Your personal data is protected from unauthorized access or use.

Right to Withdraw Consent: You have the right to withdraw your consent for us to process your data or send you marketing.

Right to Opt-Out of Marketing: Under Pakistan Telecommunication Authority (PTA) regulations, you have the right to not receive unsolicited marketing. You can opt out by replying "STOP" or by registering with the National "Do Not Call Register" (DNCR) by texting "reg" to 3627.

To exercise any of your rights, please contact us.

6. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. CONTACT US

If you have questions, comments, or complaints about this Privacy Policy or our data-handling practices, please contact us first at:

[email protected]